Privacy policy
Last updated: 26 October 2025
1. Overview
FireForge Knives ("we", "us", "our") operates fireforgeknives.com and its associated services (the "Services"). This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit, interact with, or make a purchase through our Services.
We are committed to safeguarding your privacy in full compliance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
By using our Services, you confirm that you have read and understood this Privacy Policy.
2. Data Controller
The data controller responsible for your personal data is:
FireForge Knives 📧 support@fireforgeknives.com 📍 Rua Professor Joaquim Bastos 109, 4200-604 Porto, Portugal
UK Representative (Article 27 UK GDPR): As we are based outside the United Kingdom but offer goods and services to UK residents, we are required to appoint a UK representative. For UK data protection enquiries, please contact us at support@fireforgeknives.com and reference "UK GDPR Enquiry" in your subject line.
[Note: We strongly recommend registering with the ICO and adding your registration number here: ICO Registration No: XXXXXXXX]
3. Personal Data We Collect
Depending on your interaction with our Services, we may collect:
- Identity data: name, date of birth (for age verification)
- Contact data: email address, telephone number, delivery and billing address
- Payment data: card details and transaction records (processed securely via our payment provider — we do not store full card details)
- Account data: login credentials and preferences
- Order data: purchase history and product preferences
- Technical data: IP address, browser type, device identifiers, cookies
- Communications data: records of correspondence with our customer support team
We do not collect special category data (such as health or biometric data) unless required by law.
4. How We Collect Your Data
- Directly from you when you create an account, place an order, contact support, or sign up for marketing communications
- Automatically via cookies, analytics tools, and server logs when you browse our website
- From third parties including Shopify (our e-commerce platform), payment gateways, and delivery partners
5. Lawful Basis for Processing
We process your personal data only where we have a valid lawful basis under UK GDPR:
| Purpose | Lawful Basis |
|---|---|
| Processing and fulfilling orders | Performance of a contract |
| Fraud prevention and security | Legitimate interests |
| Legal and tax compliance | Legal obligation |
| Marketing communications | Consent |
| Website analytics and improvement | Legitimate interests |
| Age verification | Legal obligation (Offensive Weapons Act 2019) |
6. How We Use Your Data
- Processing, fulfilling, and delivering your orders
- Managing your customer account
- Providing customer support and responding to enquiries
- Sending order confirmations and shipping updates
- Sending marketing communications (only with your consent)
- Preventing and detecting fraud
- Complying with legal obligations
- Improving our website and Services
7. Sharing and Disclosure
We share your personal data only where strictly necessary:
- Shopify Inc. — our e-commerce platform provider
- Payment processors — to securely process transactions
- Delivery and logistics partners — to fulfil and ship your orders
- Marketing and analytics providers — only with your consent
- Regulatory authorities — when required by law
We never sell your personal data to third parties.
8. International Data Transfers
Your data may be transferred to and processed in countries outside the UK and EEA, including Canada and the United States (via Shopify). All such transfers are protected by appropriate safeguards, including Standard Contractual Clauses (SCCs) or equivalent mechanisms approved under UK GDPR.
9. Data Retention
We retain your personal data only for as long as necessary for the purposes outlined in this policy:
- Order and transaction data: 7 years (UK tax and legal compliance)
- Account data: for the duration of your account, plus 2 years after closure
- Marketing data: until you withdraw consent
- Customer support communications: 3 years
Data is securely deleted or anonymised when retention periods expire.
10. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — request a copy of your data
- Right to rectification — request correction of inaccurate data
- Right to erasure — request deletion of your data ("right to be forgotten")
- Right to restrict processing — request we limit how we use your data
- Right to data portability — request your data in a transferable format
- Right to object — object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent — withdraw consent for marketing at any time
To exercise any of these rights, contact us at support@fireforgeknives.com. We will respond within 30 days of receiving your request.
Right to complain: You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
11. Cookies
We use cookies and similar tracking technologies to improve functionality, analyse website traffic, and personalise your experience. You can manage your cookie preferences at any time via the cookie consent banner on our website.
For full details on the cookies we use, please refer to our Cookie Policy [link].
12. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure, including:
- SSL/TLS encryption on all pages
- Restricted internal access to personal data
- Secure payment processing via PCI-DSS compliant providers
You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorised access to your account, contact us immediately.
13. Age Restriction (18+)
FireForge Knives sells premium kitchen knives and bladed tools that are legally restricted to adults aged 18 and over, in accordance with the Offensive Weapons Act 2019.
By accessing our website or placing an order, you confirm that:
- You are at least 18 years of age
- You are legally permitted to purchase bladed products in your jurisdiction
- All information provided during purchase is accurate and truthful
We do not knowingly collect or process personal data from individuals under 18. If we become aware that a minor has interacted with our Services or provided personal data, that data will be deleted immediately and any associated order cancelled.
Parents or guardians who believe a minor has interacted with our Services should contact us at support@fireforgeknives.com.
14. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in law, technology, or our operations. The date at the top of this page will always reflect the most recent revision. For significant changes, we will notify you by email or via a prominent notice on our website.
15. Contact Us
FireForge Knives 📧 support@fireforgeknives.com 🌐 fireforgeknives.com