Refund policy
Return and Refund Policy
We want you to be completely satisfied with your FireForge Knives purchase. If you are not happy with your order for any reason, we are here to help.
30-Day Return Window We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
Your Legal Right to Cancel (UK Customers) Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, for any reason, without providing justification. To exercise this right, you must notify us in writing at support@fireforgeknives.com within this 14-day period. You then have a further 14 days to return the item to us.
Eligibility for Returns To be eligible for a return, your item must be:
- In the same condition as received — unused and unaltered
- In its original packaging with all tags attached
- Accompanied by proof of purchase (order confirmation or receipt)
How to Start a Return Contact us at support@fireforgeknives.com with your order number and reason for return. We will review your request and provide the return address and instructions. Items returned without prior authorisation will not be accepted.
Return Shipping Costs
- If the item is defective, damaged, or incorrect: we will cover the return shipping costs and provide a prepaid label.
- For change-of-mind returns: the customer is responsible for return shipping costs. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
Damages and Issues Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at support@fireforgeknives.com with photos of the item and packaging. We will resolve the issue promptly with a replacement or full refund.
Non-Returnable Items The following items cannot be returned:
- Custom or personalised products
- Items damaged due to misuse or normal wear
- Sale items (unless defective)
- Gift cards
Exchanges We do not offer direct exchanges. To receive a different item, please return your original order and place a new order once the return is accepted.
Refunds Once we receive and inspect your returned item, we will notify you of the outcome within 5 business days. If approved, your refund will be issued to your original payment method within 14 days of us receiving the returned goods, in accordance with the Consumer Contracts Regulations 2013. Please allow additional time for your bank to process the payment.
If you have not received your refund after 14 days, please contact us at support@fireforgeknives.com.
Age Restriction Notice In accordance with the Offensive Weapons Act 2019, we do not sell knives to persons under the age of 18. By placing an order, you confirm that you are 18 years of age or older.
Contact For all return and refund enquiries: support@fireforgeknives.com