Shipping policy

Shipping Policy Last updated: 26 October 2025

1. Order Processing

All orders are processed within 1–3 business days of payment confirmation (Monday to Friday, excluding UK public holidays). You will receive an email confirmation with tracking information once your order has been dispatched by our fulfilment partners.

During peak periods (e.g. Christmas, Black Friday), processing times may be slightly extended. We will communicate any significant delays via email.

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2. Shipping Options

All prices are displayed in GBP (£).

Delivery times are estimates from the date of dispatch and are not guaranteed. Delays may occur due to customs clearance, carrier performance, or circumstances beyond our control.

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3. How We Fulfil Your Order

FireForge Knives operates through a network of certified manufacturing and fulfilment partners. To ensure the fastest and most efficient delivery possible, orders are dispatched directly from our fulfilment centres and delivered straight to your door — eliminating unnecessary handling and reducing delivery times.

This direct fulfilment model allows us to maintain strict quality control while offering competitive shipping options to our customers.

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4. Shipping Destinations

We currently ship to the United Kingdom and selected international destinations.

All orders are delivered directly to your specified address by our trusted carrier partners.

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5. Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email. Track your delivery directly on the carrier's website:

• DHL: dhl.com/track
• UPS: ups.com/track
• EMS: ems.post/track

Please allow up to 24 hours for tracking information to become active after dispatch. For Standard EMS shipments, tracking updates may be less frequent depending on the destination country's postal system.

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6. Risk and Responsibility During Transit

In accordance with the Consumer Rights Act 2015, the risk of loss or damage to your order remains with FireForge Knives until the goods are delivered to your specified address.

If your order is lost or damaged in transit, please contact us immediately at support@fireforgeknives.com and we will arrange a replacement or full refund at no additional cost to you.

Please ensure all delivery details provided at checkout are accurate and complete. FireForge Knives cannot be held responsible for failed or delayed deliveries resulting from incorrect address information provided by the customer.

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7. Customs, Import Duties and Taxes

Orders delivered within the United Kingdom may be subject to UK import procedures depending on the fulfilment route. Any applicable duties or taxes will be handled transparently and will not result in unexpected charges to the customer at the point of delivery, unless explicitly stated otherwise at checkout.

For international deliveries outside the UK, customs duties, import taxes, or regulatory charges may be applied by the destination country's authorities. These charges are the sole responsibility of the recipient and are not included in our product or shipping prices. We recommend checking your local customs regulations before placing an order.

FireForge Knives is not responsible for delays caused by customs inspections or border control procedures.

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8. Age Verification at Delivery — UK Law

FireForge Knives sells premium kitchen knives classified as age-restricted products under the Offensive Weapons Act 2019 and the UK Policing and Crime Act 2017.

Under UK law:

• Delivery must be made to a residential address
• Delivery to collection points, parcel lockers, or non-residential addresses is not permitted
• Our carriers may require proof of age (18+) upon delivery
• If age cannot be verified at the point of delivery, the parcel will be returned to us and a full refund issued

By placing an order, you confirm that you are aged 18 or over and legally permitted to receive bladed kitchen tools at your delivery address.

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9. Failed Deliveries and Returned Parcels

If a delivery attempt is unsuccessful, the carrier will leave a notification with instructions for collection or redelivery. If the parcel is returned to us due to a failed delivery, we will contact you to arrange redelivery. Additional shipping charges may apply.

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10. Damaged or Lost Orders

If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at support@fireforgeknives.com with:

• Your order number
• A description of the issue
• Photos of any damage (if applicable)

We will investigate promptly and offer a replacement or full refund in accordance with your rights under the Consumer Rights Act 2015.

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11. Contact

For all shipping enquiries:

FireForge Knives 📧 support@fireforgeknives.com 🌐 fireforgeknives.com