- Product label: % Sale
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Shipping Policy Last updated: 26 October 2025
1. Order Processing
All orders are processed within 1–3 business days of payment confirmation (Monday to Friday, excluding UK public holidays). You will receive an email confirmation with tracking information once your order has been dispatched by our fulfilment partners.
During peak periods (e.g. Christmas, Black Friday), processing times may be slightly extended. We will communicate any significant delays via email.
2. Shipping Options
All prices are displayed in GBP (£).
| Shipping Method | Carrier | Estimated Delivery | Cost |
|---|---|---|---|
| Standard Shipping | EMS | 15–30 business days | Free |
| Express Shipping | DHL / UPS | 5–10 business days | £14 |
Delivery times are estimates from the date of dispatch and are not guaranteed. Delays may occur due to customs clearance, carrier performance, or circumstances beyond our control.
3. How We Fulfil Your Order
FireForge Knives operates through a network of certified manufacturing and fulfilment partners. To ensure the fastest and most efficient delivery possible, orders are dispatched directly from our fulfilment centres and delivered straight to your door — eliminating unnecessary handling and reducing delivery times.
This direct fulfilment model allows us to maintain strict quality control while offering competitive shipping options to our customers.
4. Shipping Destinations
We currently ship to the United Kingdom and selected international destinations.
All orders are delivered directly to your specified address by our trusted carrier partners.
5. Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email. Track your delivery directly on the carrier's website:
- DHL: dhl.com/track
- UPS: ups.com/track
- EMS: ems.post/track
Please allow up to 24 hours for tracking information to become active after dispatch. For Standard EMS shipments, tracking updates may be less frequent depending on the destination country's postal system.
6. Risk and Responsibility During Transit
In accordance with the Consumer Rights Act 2015, the risk of loss or damage to your order remains with FireForge Knives until the goods are delivered to your specified address.
If your order is lost or damaged in transit, please contact us immediately at support@fireforgeknives.com and we will arrange a replacement or full refund at no additional cost to you.
Please ensure all delivery details provided at checkout are accurate and complete. FireForge Knives cannot be held responsible for failed or delayed deliveries resulting from incorrect address information provided by the customer.
7. Customs, Import Duties and Taxes
Orders delivered within the United Kingdom may be subject to UK import procedures depending on the fulfilment route. Any applicable duties or taxes will be handled transparently and will not result in unexpected charges to the customer at the point of delivery, unless explicitly stated otherwise at checkout.
For international deliveries outside the UK, customs duties, import taxes, or regulatory charges may be applied by the destination country's authorities. These charges are the sole responsibility of the recipient and are not included in our product or shipping prices. We recommend checking your local customs regulations before placing an order.
FireForge Knives is not responsible for delays caused by customs inspections or border control procedures.
8. Age Verification at Delivery — UK Law
FireForge Knives sells premium kitchen knives classified as age-restricted products under the Offensive Weapons Act 2019 and the UK Policing and Crime Act 2017.
Under UK law:
- Delivery must be made to a residential address
- Delivery to collection points, parcel lockers, or non-residential addresses is not permitted
- Our carriers may require proof of age (18+) upon delivery
- If age cannot be verified at the point of delivery, the parcel will be returned to us and a full refund issued
By placing an order, you confirm that you are aged 18 or over and legally permitted to receive bladed kitchen tools at your delivery address.
9. Failed Deliveries and Returned Parcels
If a delivery attempt is unsuccessful, the carrier will leave a notification with instructions for collection or redelivery. If the parcel is returned to us due to a failed delivery, we will contact you to arrange redelivery. Additional shipping charges may apply.
10. Damaged or Lost Orders
If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at support@fireforgeknives.com with:
- Your order number
- A description of the issue
- Photos of any damage (if applicable)
We will investigate promptly and offer a replacement or full refund in accordance with your rights under the Consumer Rights Act 2015.
11. Contact
For all shipping enquiries:
FireForge Knives 📧 support@fireforgeknives.com 🌐 fireforgeknives.com
Return and Refund Policy
We want you to be completely satisfied with your FireForge Knives purchase. If you are not happy with your order for any reason, we are here to help.
30-Day Return Window We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
Your Legal Right to Cancel (UK Customers) Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, for any reason, without providing justification. To exercise this right, you must notify us in writing at support@fireforgeknives.com within this 14-day period. You then have a further 14 days to return the item to us.
Eligibility for Returns To be eligible for a return, your item must be:
- In the same condition as received — unused and unaltered
- In its original packaging with all tags attached
- Accompanied by proof of purchase (order confirmation or receipt)
How to Start a Return Contact us at support@fireforgeknives.com with your order number and reason for return. We will review your request and provide the return address and instructions. Items returned without prior authorisation will not be accepted.
Return Shipping Costs
- If the item is defective, damaged, or incorrect: we will cover the return shipping costs and provide a prepaid label.
- For change-of-mind returns: the customer is responsible for return shipping costs. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
Damages and Issues Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at support@fireforgeknives.com with photos of the item and packaging. We will resolve the issue promptly with a replacement or full refund.
Non-Returnable Items The following items cannot be returned:
- Custom or personalised products
- Items damaged due to misuse or normal wear
- Sale items (unless defective)
- Gift cards
Exchanges We do not offer direct exchanges. To receive a different item, please return your original order and place a new order once the return is accepted.
Refunds Once we receive and inspect your returned item, we will notify you of the outcome within 5 business days. If approved, your refund will be issued to your original payment method within 14 days of us receiving the returned goods, in accordance with the Consumer Contracts Regulations 2013. Please allow additional time for your bank to process the payment.
If you have not received your refund after 14 days, please contact us at support@fireforgeknives.com.
Age Restriction Notice In accordance with the Offensive Weapons Act 2019, we do not sell knives to persons under the age of 18. By placing an order, you confirm that you are 18 years of age or older.
Contact For all return and refund enquiries: support@fireforgeknives.com
Every FireForge knife ships in packaging built to the
same standard as the knife itself.
Standard — Laminated Hardboard Box
Rigid laminated hardboard construction with crimson
interior lining. Structured to protect the blade in
transit and present the knife without additional
wrapping. Ready to give as delivered.
Premium — Acacia Wood Box
Solid acacia wood with crimson interior lining.
Selected for its grain density and natural variation —
no two boxes are identical. A permanent case for
storage and display after the knife is in use.
The choice is yours at checkout.
Both options arrive gift-ready.
Cleaning
Hand wash with warm water and mild soap immediately
after use. Dry completely before storing.
Never place in a dishwasher — the heat and detergent
degrade both the edge and the handle material.
Storage
Use a magnetic rack, a wooden block, or the supplied
sheath. Storing loose in a drawer damages the edge
and creates a safety risk.
Sharpening
Use a Japanese whetstone. Start at 1000 grit to
restore a damaged edge, 3000–6000 grit for regular
maintenance and polish.
Maintain the original edge angle:
· 12Cr18MoV — 15–17° per side
· 10Cr15CoMoV — 15° per side
· ZDP-189 — 12–15° per side
Pull-through sharpeners and honing steels are not
recommended. They remove too much material and cannot
maintain the geometry of a thin Japanese edge.
Honing
Strop on a leather strop between sharpening sessions
to realign the edge without removing steel.
Two to three passes per side is enough.
What to avoid
· Cutting on glass, ceramic or stone surfaces
· Leaving the blade wet or in contact with acidic food
· Using the spine to scrape food from a board
· Applying lateral pressure to the blade
Description
14Cr14MoVNb powder steel core — Chinese powder metallurgy stainless steel with chromium, molybdenum, vanadium, and niobium. Niobium carbides form during solidification and are distributed uniformly through the steel matrix by the powder metallurgy process. Heat treated to 62–64 HRC. Clad in 72 layers of SUS410 martensitic stainless steel, manipulated during forging into a burst pattern across the blade flat. Spine thickness of 2.1 mm.
The powder metallurgy process distributes niobium and vanadium carbides uniformly — a structural condition that holds the 15° bevel through a full prep session without the micro-deformation that forces mid-work correction. The edge at the final cut lands with the same registration as the first. At 62–64 HRC, the core maintains this consistency across extended sessions at a level that ingot-cast alloys at equivalent composition cannot replicate. The burst pattern in the SUS410 cladding is produced by mechanically manipulating the laminate stack during forging; it is visual in character and does not alter the core's behaviour at the bevel.
Optimised for vegetables, boneless protein, fish, and herbs under push-cutting and draw-cutting technique across extended prep sessions. At 62–64 HRC, the hardness-toughness relationship is more demanding than at lower values — bone, cartilage, and frozen material carry a significantly higher chipping risk. Diamond abrasives are required for bevel maintenance; the niobium carbide content resists conventional water stones. A steel honing rod is not appropriate for this hardness or carbide structure.
Olive wood scales on a full tang, pinned with copper flower rivets. The rivets pass through the scales and the tang, mechanically securing the handle assembly to the blade; the flower pattern within each rivet is visual. Olive wood carries a fine, closed grain with natural moisture resistance that does not require surface sealing. The grain figure varies between individual pieces. At 232 g across 182 mm, the balance sits at the bolster, appropriate for a forward pinch grip at the blade heel.
The burst is in the pattern. The performance is in the core.
| KNIFE TYPE | Santoku |
| BLADE LENGTH | 182 mm |
| BLADE THICKNESS | 2.1 mm |
| WEIGHT | 232 g |
| CORE STEEL | 14Cr14MoVNb powder steel |
| OUTER MATERIALS | 72-layer SUS410 Damascus — burst pattern |
| CONSTRUCTION | Laminated |
| HARDNESS | 62–64 HRC |
| EDGE ANGLE | 15° per side |
| HANDLE PROFILE | Full tang — olive wood scales / copper flower rivets |
| HANDLE LENGTH | 130 mm |
| CE | EU Product Safety Directive | Food-contact compliance for the European market |
| LFGB | Lebensmittel- und Futtermittelgesetzbuch | German food safety certification for food-contact materials and articles |
| SGS | SGS Group | Independent third-party material compliance verification |